Automated processes ultimately improve customer contact – Isfort Group

August 2020


Location:

Germany

Industry:

E-commerce

Type of product:

AutoStore


ISFORT Group expands logistics expertise with AutoStore systems from AM-Automation

(Offenau, August 2020) Classic office supplies, furnishing concepts, document management or school supplies: the portfolio of the ISFORT Group is broadly positioned. Personal customer contact is at the top of the agenda for the Münster-based family business. More time for this is now provided by two AutoStore systems from AM-Automation.

“With the use of AutoStore systems, we are taking a logical step on the way to further developing our company”,

says Daniela Isfort, who directs the fortunes of the ISFORT Group as managing director of several companies. In 1966, her father founded IBS Bürosysteme Karl Isfort GmbH & Co.KG in Münster, Germany, his first trading company for office supplies. In the meantime, this has grown into a group of companies active throughout Germany, with almost 200 employees at six locations and comprehensive offers for the office organization of B2B customers.

Wherever possible, ISFORT puts the proverbial customer proximity into practice. At the company’s headquarters in Münster, the office supplies ordered are delivered within a radius of 50 kilometers not by classic parcel services, but by cargo bike and all-electric sprinter.

More time for customer contacts thanks to AutoStore

Personal customer contact requires time above all. The search for time resources that could be tapped led Daniela Isfort to the company’s internal logistics processes. In ISFORT’s logistics centers, more than 15,000 articles are kept ready on a total area of 8,000 m2, which can be delivered within 24 hours throughout Germany and Europe. In the past, the picking of ordered goods followed classic processes, i.e. the manual removal of individual items from traditional storage containers took a comparatively long time due to the long picking distances. […]

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